Warning regarding ThermoWorks products at Amazon, eBay and other sites More info
The lowest internet prices for ThermoWorks products are available at thermoworks.com and through special offers received by subscribers to ThermoWorks emails.
Amazon, eBay, walmart.com, sears.com and their sellers are NOT Authorized Dealers. There are unscrupulous sellers at those sites who have purchased ThermoWorks products at retail prices and are then re-selling them at significantly elevated prices, sometimes 2 to 4 times the Authorized List Price. After receiving numerous complaints from customers who were victimized by those listings, we felt it was important to do what we could to warn unsuspecting consumers.
Furthermore, we have received a growing number of complaints that such sellers are offering counterfeit, copycat, stolen units, and "Open-Box" units as authentic NEW ThermoWorks products. Thus, from January 1st of 2016, technical support and warranty coverage are only available on ThermoWorks products that are purchased direct from ThermoWorks or from ThermoWorks' Authorized Dealers. In this way we know the consumer is fully protected and we can protect our reputation for treating customers fairly. Extended Info
Learned about Thermowork's products from the PBS Cook's Country Series and purchased this Thermapen without hesitation. The unit turns on/off when you flip it open which saves the battery life. Easy to read display. The temperature registers very quickly and provides an accurate reading. Highly recommend and the shipping was quick. I would recommend purchasing the zip-case as well to protect your investment.
The two most important things you want in a thermometer is speed and accuracy. The Thermapen has both in spades. When your dry aged ribeye steak that cost you as much as a bottle of 12 year old Macallan hits an internal temperature of 120 degrees f you need to know that immediately. This is when seconds count. The Thermapen reads temps with accuracy within 2-3 seconds. That hand me down thermometer from your grandmother that takes 25 seconds for a reading isn't going to do it for you. I highly recommend the Thermapen. If you're serious about cooking you have no other choice that offers this amount of speed and accuracy.
Great thermometer while it worked-- terrible warranty and customer service
After a few months of use, the device stopped working completely. I was told that it was due to corrosion. It is advertised as being "splash-proof", and in the official product picture there is water on the body of the device. I never allowed it to have more than a splash of water on it. Somehow this caused catastrophic failure and the product was irreparable.
The options offered were (1) have the device repaired with a non-backlit display, or (2) purchase a new one for $85 (at the time that was $1 less than on their site).
Think of that-- a customer uses a product within the parameters stated by the manufacturer. There is an issue with the product, but the options offered are to replace it with an inferior model (after charging a $25 fee), or to sell you a new model at a $1 discount.
I cannot recommend this product. If you want a quality product, DON'T buy a Thermapen.
Response from ThermoWorks
We're very sorry to hear that you were not happy with your Backlit Thermapen and ThermoWorks customer service experience. According to our service records, your Backlit Thermapen arrived with the probe bent back too far, which separated the seams. This damage allowed moisture to get inside of the housing, which corroded the circuit board.
While we no longer have circuit boards for the Backlit Thermapen (it was discontinued in 2015), we offered you the option of a repair using a Classic Thermapen circuit board (which would cause you to lose the backlight feature) or a discount on a Thermapen Mk4 so that you could continue to have a Thermapen with a backlight.
At the time, the Thermapen Mk4 was not on sale, so the discount offered you was genuine. The discount price you mention in your review was an Open Box promotional price. ( Open Box promotional periods are short and rare.) The discounted price of an Open Box Thermapen is not comparable to a discount for a brand-new, off-the-shelf Thermapen as they are not the same item.
We bought one and LOVED it, got another because we relied on the one so much we didn't want to take a chance of being without it should it need service. Yes in the now three years our restaurant has been using these we have had them serviced, but Thermoworks is AMAZING and quick and gets our product right back.
This is the absolute best thermometer out there, I've had one for over a year now and use it nearly every weekend with great results. It's extremely fast, and always accurate and consistent. I had tried cheaper thermometers from retail stores and they were wildly inconsistent -- probing the same spot would swing in a 30-degree difference! Once I got a Thermapen I threw all of those other thermometers away, there's just no comparison. Now that I have a fast and accurate way to check my temps, food off the grill or smoker is cooked to perfection. Well worth the money!
We recommend that you use a a quarter to open your Classic Thermapen's battery cover to adjust its settings. If the cover doesn't pop off after the slot is turned to the correct spot, tap it on the palm of your hand. This video contains a demonstration of opening the battery cover.
If your battery cover has been damaged, please contact firstname.lastname@example.org. We'd like to send you a new battery cover.
April 26, 2017
I have a 12 Ft. long chicken cooker That I cook around 225 chicken halves at one time 3 to 5 times a summer and without the thermapen it would make me a nervous wreck trying to check the temp. of all those half chickens and I do check them all, can't serve raw birds and there all different temps., But the thermapen is very fast and very accurate. I used the digital ones at Walmart, what a disaster, very slow and not sure if there even accurate. anyway, great product, and remember, you get what you pay for. P.S. Cooked 230 halves in July and I got nothing but great feedback about my BBQ chicken and the thermapen was a very big part of cooking a great bird.
With the heatwave going on the East coast my mother was wondering exactly how hot each of the rooms in our apartment were, she didn't believe we when I told her that she could get a very close idea of the temp by using the Thermapen but she tried and low and behold it worked; mid to low 90's in the different rooms. It's great for temping food, we both like our food on the well side and sometimes the food can get a little overdone without a good thermometer never have a problem anymore. next purchase will probably be a new timer I just can't decide on which one.
While I love my Thermapen and have had it for years, it doesn't always turn on when you want to use it and have to flip the probe in and out of its resting position to wake it up. (This problem hasn't gone away with a fresh battery.) But apart from that problem, it's been a loved companion in the kitchen and do recommend it.
We're so happy that you enjoy your Thermapen. Thanks for the recommendation!
We're sorry to hear that your Thermapen is not working as expected. The good news is that it sounds like it has an issue that can be repaired. We do provide affordable repair services for the Thermapen for $25. A member of our Tech Support team will contact you right away.
April 26, 2017
Love, love, love, my Thermapen, use it all the time from home made yogurt to roast meats of all kinds to reheating frozen or leftover foods, it's a dream.
Also like JC I have had it for years. Mine does the exact same thing. It doesn't always turn on when you want to use it and you have to flip the probe in and out of its resting position to wake it up. Yes, it is a pain but not sure it's worth the $25 and shipping etc.,. to have repaired. I also have several other ThermoWorks products, happy with most of them, also love the TimeStick Trio, use it EVERY day.
I have not had my thermapen very long, I received it as a gift for Christmas. The probe was so tight that when I tried to open it, it bent in half and broke. This should last a lot longer for what they cost. I will say that while it worked, it was great.
Thank you for letting us know that something went wrong with your Thermapen. They normally last for years and years and we're disappointed to hear that your experience wasn't the best.
Rest assured; Your Thermapen is covered by warranty and our TechSupport team will get hold of you right away so they can get your Thermapen working again. We want you to enjoy it for many years to come!
April 26, 2017
Beats the heck out of the Grizzly Temperature Fork that I've been using. Very glad I purchased.
My Classic Super-Fast Thermapen is amazing. It is stunning to open it for use and have the air temperature displayed instantly. Of course it's real purpose is to check the temperature of foods being cooked, which is does blazingly fast!
I have four of the Classic Thermo-Pens and don't think I could live without them. We are a Pro-Division BBQ Competition Team and depend on these for quick and accurate food temperatures. They keep us in the winners circle.
I love the way the thermapen work, with the magnets on it I can put in the same place so it's easy to find. I purchase this one for my camp so I won't have to move it back and forth. Love it because it gives me accurate reading in all my dishes.
I was hesitant to pay so much for an instant thermometer but this is absolutely worth it and everything has been coming out great. So glad I made this investment. Worth every penny! Ended up ordering the smoke thermometer too since I love to smoke and bbq but still nice to have this one to verify temp on different areas of the meat.
Our grill is quite old and has some uneven grilling spots. The Thermapen has been helpful in making sure that everything is grilled as it should be. What I especially appreciate is the accurate and virtually instantaneous read-out that the Thermapen gives. I would certainly recommend it.
I'm quite pleased with the speed and accuracy of the classic thermapen at this time. Any top notch product should be reliable and stand the test of time. I've had my product for less than 2 months so I suggest that we revisit the question "How do you like your classic Thermapen" again next year after a more significant workout in all conditions.
I highly recommend this. Have used it for about a month now to replace another instant read thermometer for cooking. Displays final temperature very quickly. Very accurate based on ice-water and boiling water tests --- Less than one Fahrenheit degree away from expected values.