Click here for our Shipping Chart and
UPS Ground Delivery Map

Guidelines:
We don’t really like the word “policies”. When policies are misapplied, they become “stupid policies”. On the other hand, you probably want to know what to expect from us under normal circumstances. Here are our guidelines:

Office Hours:
This isn’t a 24/7 “call center”. It’s a real office staffed by “ThermoWorkers”. You can reach us by phone Monday through Friday during office hours: 8:00 AM to 5:00 PM Mountain Time. You can also leave us a message or send an email.

Toll Free in the USA: 1-800-393-6434
Canada & International: 1-801-756-7705

Placing Orders:
Use our website or we’re happy to take your order over the phone. You won’t pay a higher price for using the phone. If there is a web special, just mention it.

Registration & Privacy:
To checkout, our website asks you to “register” as a customer. This simply means you will give us your name, shipping and billing addresses, a phone number and your email address. You’re not really “registered” in anything except our customer list. If you do not want email offers from ThermoWorks, you will be able to un-click a box and take your name off our email offer list. Only those who wish will receive an occasional email offer or information (maybe once a month). We do not share customer lists with any other organization – ever. After registration, you will have an account log-in so you can view your order history or enter a new order at any time.

Payment:
We accept Visa, Mastercard, American Express and Discover Card. Your card is billed at the time your shipment is processed, not before. Our website is completely secure and our accounting records are stringently protected to assure your privacy and security. If your credit card company declines the charge during processing, we will not ship your order and we will try to contact you right away.

Purchase Orders:
Commercial purchase orders are accepted by phone, fax or email. Net 30 day terms are available to government agencies, public school districts, and some commercial accounts with approved credit. Please call Diane to ask about applying for an account. Allow a week for the application process.

Order Processing:
We try to ship every order received by 12:00 noon MST on the same business day. If your order comes after that, we’ll ship it the next business day. (Applies to USA and Canadian orders only.) Orders with USPS shipping are normally shipped the next business day.

Canadian Orders:
Shipping options include UPS Worldwide Expedited, Worldwide Express, USPS Priority Mail International and USPS Express Mail International. All of these provide tracking numbers. Local duty, taxes and UPS brokerage fees, if any, are the responsibility of the customer. We cannot quote these.

International Orders:
We are happy to accept international orders. We make export shipments every day of the week. We may require some additional information from you before your shipment is made. Therefore, our same-day shipping time does not apply to international orders. If you are in a hurry, please make a note on your order or contact us by phone, fax or email. Local duty, taxes and UPS brokerage fees, if any, are the responsibility of the customer. We cannot quote these.

Out-of-Stock Items:
If any of your items are out-of-stock, you should receive an email from us within 1 business day. We can partial-ship your order or hold it until everything is in-stock. We’ll give you our best estimate of when that will be.

What’s a “business day”?
That means Monday through Friday with the exception of holidays, and sometimes the day after or just before a holiday. Such as the day after Thanksgiving, Christmas Eve or New Year’s Eve.

Returns:
Returns for credit are only accepted from the original purchaser and only if the product is purchased direct from ThermoWorks. All warranty claims will be handled by ThermoWorks, regardless of where the item was purchased. In all cases a return authorization number is required. You can get one by calling our toll-free number. Write this number on the outside of the shipping box.

We do not have a “buy-and-try” allowance policy. It is the responsibility of the customer to determine suitability of a product prior to placing the unit in service.

Unused products may be returned within 30 days of purchase for a refund, minus shipping and handling. All boxes, packaging materials, accessories, manuals and certificates must be in new, re-sellable condition or a fee equal to the cost of the damaged and/or missing item(s) will be deducted from the refunded amount. Be sure to ship in a carton that protects the original item box or package. We suggest you insure the package for the full value. Used or damaged equipment may not be returned for a refund. Credits are not issued until the goods are received and inspected at ThermoWorks. It may take up to two weeks to process credits.

The request for a return authorization number must be made within 30 calendar days of the purchase and the return shipment must be made promptly after that.

Note that original shipping charges are not refunded unless the return is a result of our error. If you have ordered correctly and we have shipped the wrong item, we will pay to return the item to ThermoWorks or we will send a delivery service to pickup the item at our expense.

Items missing or damaged in shipment must be reported within 2 business days of receipt of shipment.

Custom or special order products are not returnable.

Shipping Estimates:
Our shipping calculator will give you an estimate of your actual shipping charges using product weights. Select the item(s) you want by clicking the “Buy” button. Proceed to the “Order Box” (shopping cart). After entering your address you will be able to access the shipping calculator. You can choose from different service options and compare charges before submitting your order.

Shipping Guarantees:
We do our best to ship when we say we will and we try to make sure we follow your instructions. However, ThermoWorks does not guarantee arrival dates. UPS does guarantee the shipping charges on 3^rd Day, 2^nd Day and Next Day services. If they don’t make it on-time, we can refund your money for the shipping charge.

Shipping Carriers:
We use UPS and the U.S. Postal Service.
The various service options are shown in the chart below.

Shipping Chart
U.S.A. Shipping
Shipping Service	Transit Time	Service Area
UPS Ground	1-6 Business Days	All 50 States & Puerto Rico.
UPS 3 Day Select	3 Business Days by end of day	48 Continental United States.
UPS 2nd Day Air	2 Business Days by end of day	All 50 States & Puerto Rico. Some limitations in Alaska & Hawaii.
UPS Next Day Air Saver	Next Business Day by end of day	48 Continental United States. Not available to some destinations.
UPS Next Day Air	Next Business Day by 10:30 a.m., 12:00 noon, or end of day, depending on destination	All 50 States & Puerto Rico. Some limitations in Alaska & Hawaii.
USPS Priority Mail	4-5 Business Days	All 50 states, protectorates, PO Boxes, APO/AP Addresses.
Canada & International Shipping*
Shipping Service	Transit Time	Service Area
UPS Worldwide Expedited	3-6 Business Days	Canada and International
UPS Worldwide Express	1-3 Business Days by 10:30 a.m. or 12:00 noon	Canada and International
USPS Priority Mail International	6-10 Business Days	Canada and International
USPS Express Mail International	3-5 Business Days	Canada and International
*Duty, taxes, and brokerage fees are not included and are the responsibility of the customer.

UPS Ground Map

Estimated business days in transit from Alpine, UT 84004

This map is a general representation of UPS Ground transit times. Map source: UPS.