Hitch your star to a rising temperature...

As ThermoWorks continues to grow year after year, there are many opportunities for personal growth. At the same time, ThermoWorks is committed to maintaining a small company atmosphere. The contributions of each employee matter here and good work still gets noticed. We're constantly looking for competent, confident yet nice people, so if that's you...

Unless otherwise noted, submit all job inquiries, resumes and cover letters to jobs@thermoworks.com.

Current Positions

Small Electronics Repair / Tech Support

Company Summary

ThermoWorks is a fast-growing company that has provided advanced temperature instruments for over 19 years. We back our products with the best technical support and customer service in the business. We need people with excellent electromechanical aptitude, communication skills (verbal and written), and people skills.

Jobs Status

Full-time (includes benefits) includes evenings (until 8pm) and some Saturdays.

Essential Responsibilities

  • Repair products.
  • Answer and process customer calls and emails effectively and efficiently to optimize the customer experience by:
    • Following proper troubleshooting steps, asking clarifying questions, and discovering underlying causes of concerns.
    • Effectively educating customers on product use and assisting them in fully utilizing available features.
    • Maintaining effective call ownership by providing timely resolutions, maintaining contact on ongoing issues, and managing open items.

THIS IS _NOT_ _AN IT/COMPUTER JOB_ !

You’ll be working with people and thermometers—primarily used for cooking.

Required Skills and Experience

  • Must have solid technical aptitude and the ability to logically troubleshoot and problem solve.
  • 2+ years technical work experience preferred.
  • Must have strong customer service skills.
  • Must have excellent verbal communication skills, telephone skills, and writing skills, including clarity, spelling, and punctuation. Words matter.
  • Must have excellent interpersonal skills with the ability to professionally handle and resolve stressful situations.
  • Must be flexible, adaptable to change, receptive to direction, and a good team worker.
  • Must be detail-oriented and have the ability to handle confidential information.
  • Must enjoy performing small electronic repairs.
  • Willingness to learn about new products and continuously self-educate.

Job Type: Full-time

Salary: $16.00 to $20.00 /hour