Small Electronics Tech Support
ThermoWorks is the leader in unique and professional temperature tools. Our applied technology and temperature expertise are second to none. We believe temperature affects virtually every aspect of life. Therefore, great thermometers make life better.
Our ambition is huge – challenging conventional channel strategies to sell directly to consumers and businesses since 1997. We’re not another cheap houseware brand on the shelves of big box stores or online retailers. We aim to be different and innovative to provide an uncommonly memorable experience.
At ThermoWorks, our employees are a critical part of our industry leadership in food thermometers. Our products are preferred among leading chefs, competition BBQ teams, and such food authorities as the New York Times, Martha Stewart, SeriousEats, Bon Appetit, Good Housekeeping, and many others. Our customer-facing employees (you!) create unforgettable, loyalty-building experiences with our customers.
The Small Electronics Technician provides world-class expertise, consultation, and troubleshooting support to our customers--creating for them, in the process, uncommonly memorable experiences. The successful candidate is dependable, coachable, smart, curious, professional, and enjoys learning new things with a positive attitude.
Schedule:
9am - 6pm (Monday - Friday) and every other Saturday 8am- 5pm
This position requires full-time onsite presence. Remote work or hybrid scheduling is not available for this role.
Essential Responsibilities:
Effectively educate customers on product use and assist them in fully utilizing available features
Follow proper troubleshooting steps, ask clarifying questions, discover underlying causes of concerns
Answer and process customer service calls and emails efficiently and effectively to optimize the customer experience
Ability to work Saturdays
Perform other duties as assigned
Qualifications:
Eagerness to learn and ability to retain detailed knowledge
Excellent customer service and interpersonal skills with the ability to professionally handle and resolve stressful situations
Proven track record of solving customer problems by phone, chat, and emails
Excellent communication skills, both written and verbal, including telephone skills, email correspondence, spelling, punctuation, and clarity
Must have solid electro-mechanical aptitude and the ability to logically troubleshoot and problem solve
Proficient with Google Suite apps (Gmail, Docs, Calendar, Sheets)
Passion for cooking and barbequing (BBQ) a plus
