Service and Support Center

Orders


Need to check status of an order or have a problem with an order?

Call us: 1-800-393-6434 during normal business hours: 8am – 5pm M-F, MST
Email us: orders@thermoworks.com (we'll get back to you within one business day!)


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Technical Support


Have a technical question about a product or using a product? Ask an expert:
Call us: 1-800-393-6434 during normal business hours: 8am – 5pm M-F, MST
Email us: techsupport@thermoworks.com

User Manual Locator:
Our manuals can be downloaded directly from the individual product pages. Enter the model number of the product you want to find a manual for? Or, email us at techsupport@thermoworks.com and we'll email it to you within one business day.

 


ThermoWorks Learning Center:
Browse topics about thermometry basics, infrareds, using thermometers in cooking, and much more. Click here to go to the Learning Center.

Software Downloads:
Click here to check for software updates and downloads.

Returns/Repairs


Need to return a product?
Click here to view our returns policy first.

Call us: 1-800-393-6434 during normal business hours: 8am – 5pm M-F, MST
Email us: orders@thermoworks.com

Have a product not working properly that might need a repair or service?
Call us for help: 1-800-393-6434 during normal business hours: 8am – 5pm M-F, MST
Request a return authorization: techsupport@thermoworks.com

Want to follow up on the status of your return/repair?
Call us: 1-800-393-6434 during normal business hours: 8am – 5pm M-F, MST
Email us: techsupport@thermoworks.com (include your case number for expediency)

Need to have a product re-calibrated?
Call us: 1-800-393-6434 during normal business hours: 8am – 5pm M-F, MST
Email us: calibration@thermoworks.com
View: View our Calibration Page


View more info:

 

ThermoWorks
1762 W. 20 S., #100
Lindon, UT 84042

Toll Free: 800-393-6434
Phone: 801-756-7705
Fax: 801-756-8948

Office Hours: 8:00 a.m. to 5:00 p.m., Monday–Friday, Mountain Standard Time
Phones are generally not answered evenings, weekends and U.S. Holidays, though you may leave a message.
We will try to answer all email on the same or the next business day.


Our Company