Hitch your star to a rising temperature...

As ThermoWorks continues to grow year after year, there are many opportunities for personal growth. At the same time, ThermoWorks is committed to maintaining a small company atmosphere. The contributions of each employee matter here and good work still gets noticed. We're constantly looking for competent, confident yet nice people, so if that's you...

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Current Positions

Customer Care Culinary Specialist

The Customer Care Culinary Specialist is a vital link between the company and our customers, providing an outstanding customer experience and expert advice on our products’ useability and features. The ideal candidate has a strong culinary background and is very knowledgeable regarding the impact of temperature, heat, and cooling in culinary processes.

Schedule:

M-F 8a to 5p. Some evenings to 7pm and some Saturdays may be required.

Essential Responsibilities:

  • Provide exemplary customer service through multiple channels including phone, online chat and email
  • Act as the ‘go to’ resource for cooking and product knowledge for customers and colleagues
  • Share cooking knowledge and experience with the Customer Care team to increase overall knowledge and performance of the team
  • Attend extensive training on our products and become an expert on the usability of our tools
  • Interact with a variety of customers, from experts to novices in commercial foods, competition BBQ, home cooking and baking
  • Assist customers with product selection, application and troubleshooting
  • Support and be a part of the Customer Care team by helping customers over phone, email, and chat to process orders, answer questions, and solve problems with orders.
  • Monitor and respond to customer reviews, and assist with responses to social media posts/comments
  • Ensure customers have an incredible experience with our service and use of our tools
  • Occasionally work with other departments on special cooking assignments
  • Perform other duties as assigned

Minimum Qualifications:

  • Passion for ThermoWorks’ products and for cooking
  • 3+ years of customer service experience
  • Culinary degree or equivalent
  • Thorough knowledge of ThermoWorks products
  • Professional cooking experience in restaurants, BBQ or bakeries
  • Mastery of food safety principles
  • Strong, demonstrated desire to expand personal knowledge, skills, and abilities
  • Excellent written and verbal communication skills
  • Strong problem solving skills
  • Excellent computer skills preferably with Google Suite (Gmail, Google Calendar)
  • Extreme attention to detail and ability to multitask
  • Excellent time management and organizational skills
  • Ability to work both independently and as part of a team and to receive and respond to instructions
  • Ability to positively give and receive feedback