Hitch your star to a rising temperature...

As ThermoWorks continues to grow year after year, there are many opportunities for personal growth. At the same time, ThermoWorks is committed to maintaining a small company atmosphere. The contributions of each employee matter here and good work still gets noticed. We're constantly looking for competent, confident yet nice people, so if that's you...

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Current Positions

Customer Care Culinary Specialist

The Customer Care Culinary Specialist is a vital link between the company and our customers, providing an outstanding customer experience and expert advice on our products’ useability and features. The ideal candidate has a strong culinary background and is very knowledgeable regarding the impact of temperature, heat, and cooling in culinary processes.

Schedule:

M-F 8a to 5p. Some evenings to 7pm and some Saturdays may be required.

Essential Responsibilities:

  • Provide exemplary customer service through multiple channels including phone, online chat and email
  • Act as the ‘go to’ resource for cooking and product knowledge for customers and colleagues
  • Share cooking knowledge and experience with the Customer Care team to increase overall knowledge and performance of the team
  • Attend extensive training on our products and become an expert on the usability of our tools
  • Interact with a variety of customers, from experts to novices in commercial foods, competition BBQ, home cooking and baking
  • Assist customers with product selection, application and troubleshooting
  • Support and be a part of the Customer Care team by helping customers over phone, email, and chat to process orders, answer questions, and solve problems with orders.
  • Monitor and respond to customer reviews, and assist with responses to social media posts/comments
  • Ensure customers have an incredible experience with our service and use of our tools
  • Occasionally work with other departments on special cooking assignments
  • Perform other duties as assigned

Minimum Qualifications:

  • Passion for ThermoWorks’ products and for cooking
  • 3+ years of customer service experience
  • Culinary degree or equivalent
  • Thorough knowledge of ThermoWorks products
  • Professional cooking experience in restaurants, BBQ or bakeries
  • Mastery of food safety principles
  • Strong, demonstrated desire to expand personal knowledge, skills, and abilities
  • Excellent written and verbal communication skills
  • Strong problem solving skills
  • Excellent computer skills preferably with Google Suite (Gmail, Google Calendar)
  • Extreme attention to detail and ability to multitask
  • Excellent time management and organizational skills
  • Ability to work both independently and as part of a team and to receive and respond to instructions
  • Ability to positively give and receive feedback

B2B Account Manager

The ideal candidate is dedicated and passionate about increasing revenue by listening to our customers, understanding their needs and recommending solutions.

Essential Responsibilities:

  • Talk to commercial food professionals, listen to their needs, and find the best solution for their applications
  • Call existing accounts to identify additional opportunities to increase customer success
  • Provide solutions to customer applications by communicating in a collaborative manner, both on the phone and via email
  • Meet and/or exceed monthly department goals
  • Create and grow customer loyalty by providing exceptional customer experience
  • Thoroughly represent ThermoWorks’ mission and values in all interactions with customers and colleagues
  • Work in a cooperative manner with all members of the team and other departments
  • Travel will be limited, typically 3 trade shows annually (when it’s safe to do so again)
  • Perform other duties as assigned

Minimum Qualifications:

  • Passion for ThermoWorks products and the food industry
  • 3+ years of experience in a B2B selling environment
  • Excellent written and verbal communication skills
  • Proven ability to consistently meet sales targets
  • Passionate about expanding personal knowledge and abilities
  • Experience in one of the following industries: food service, food distribution, sensors or calibration

Digital Marketing Specialist

ThermoWorks is looking for a Digital Marketing Specialist with prior email marketing experience to join our growing Marketing team and help drive online marketing activities.

Essential Responsibilities:

This position will extend the capabilities of our current marketing and sales initiatives, responsible for building and optimizing...

  • Multiple segmented content and promotional emails per week
  • Targeted landing pages for prospecting and email capture
  • Case studies and company success spotlights
  • Reporting analytics

Required Skills & Experience:

  • 2-3 years of digital marketing experience with an emphasis on email marketing
  • Bachelor’s degree
  • Preferred experience building and deploying segmented emails, and targeted landing pages
  • Multi-stage automated drip campaigns moving prospects along the funnel
  • Proven ability to understand and communicate semi-technical products and concepts
  • Excellent written and verbal communication skills
  • Ability to perform other duties as assigned
  • Must be a self-starter with the ability to pay attention to detail, prioritize, multi-task and hit deadlines
  • B2B experience promoting professional tools or technical solutions to industry a plus
  • Digital photography and photo editing experience a plus

Technical Support Associate

ThermoWorks is a fast-growing company that has provided advanced temperature instruments for over 19 years. We back our products with the best technical support and customer service in the industry.

ThermoWorks is looking for a Technical Support Associate with excellent electro mechanical aptitude, superb communication and interpersonal skills. This is not a computer or software I.T job. You’ll be working with people and thermometers primarily used for cooking.

Essential Responsibilities:

  • Answer and process customer service calls and emails efficiently and effectively to optimize the customer experience
  • Follow proper troubleshooting steps, ask clarifying questions, discover underlying causes of concerns
  • Repair small consumer electronics using soldering iron, multimeter power supply and small hand tools
  • Effectively educate customers on product use and assist them in fully utilizing available features
  • Ability to work some evenings (until 7pm) and some Saturdays
  • Perform other duties as assigned

Required Skills & Experience:

  • Excellent customer service and interpersonal skills with the ability to professionally handle and resolve stressful situations
  • Excellent communication skills, both written and verbal, including telephone skills, email correspondence, spelling, punctuation, and clarity
  • Must have solid technical aptitude and the ability to logically troubleshoot and problem solve
  • Proficient with Google Suite apps (Gmail, Docs, Calendar, Sheets)
  • 2+ years of technical work experience preferred (experience repairing cell phones, hardware, thermometers)
  • CRM experience a plus
  • Passion for cooking and barbequing (BBQ) a plus

Physical Requirements:

  • Must be able to remain in a stationary position 80% of the time
  • Occasional lifting up to 25 lbs
  • Constantly operates computer and small repair tools