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At ThermoWorks, our ambition is huge and our expertise is second to none. Come build innovative products with us and help create an uncommonly memorable experience for our customers.

Small Electronics Tech Support

At ThermoWorks, our employees are a critical part of our industry leadership in food thermometers.  Our products are preferred among leading chefs, competition BBQ teams, and such food authorities as the New York Times, Martha Stewart, SeriousEats, Bon Appetit, Good Housekeeping, and many others.  Our customer-facing employees (you!) create unforgettable, loyalty-building experiences with our customers.

The Small Electronics Technician provides world-class expertise, consultation, and troubleshooting support to our customers--creating for them, in the process, uncommonly memorable experiences.  The successful candidate is dependable, coachable, smart, curious, professional, and enjoys learning new things with a positive attitude. 

Schedule:

  • 9am - 6pm (Monday - Friday) and every other Saturday 8am- 5pm 
  • This position requires full-time onsite presence.  Remote work or hybrid scheduling is not available for this role.

 

Essential Responsibilities:

  • Effectively educate customers on product use and assist them in fully utilizing available features
  • Follow proper troubleshooting steps, ask clarifying questions, discover underlying causes of concerns
  • Answer and process customer service calls and emails efficiently and effectively to optimize the customer experience
  • Ability to work Saturdays
  • Perform other duties as assigned

Qualifications:

Required Skills & Experience:

  • Eagerness to learn and ability to retain detailed knowledge
  • Excellent customer service and interpersonal skills with the ability to professionally handle and resolve stressful situations
  • Proven track record of solving customer problems by phone, chat, and emails
  • Excellent communication skills, both written and verbal, including telephone skills, email correspondence, spelling, punctuation, and clarity
  • Must have solid electro-mechanical aptitude and the ability to logically troubleshoot and problem solve 
  • Proficient with Google Suite apps (Gmail, Docs, Calendar, Sheets)
  • Passion for cooking and barbequing (BBQ) a plus
Apply Now

Seasonal Fulfillment Associate

We are looking for seasonal Fulfillment Associates who are fast on their feet and who will enjoy shipping world-class thermometers, timers, and other instruments to the food industry and home cooking enthusiasts. 

Schedule:

  • Monday - Friday, 8am - 12pm.  OR 1pm - 5pm
  • Plus every other Saturday: 8am - 5pm 

**Hours will increase during the holiday season**  

A shift differential of $4.75/hour will be paid for all hours worked on Saturdays and after 5pm on the weekdays.

Essential Responsibilities: 

  • Ship product
  • Pick orders
  • Assemble boxes
  • Stock product
  • Occasional gift wrapping
  • Perform other duties as assigned

Minimum Qualifications:

  • Ability to be on your feet throughout the duration of your shift
  • Strong communication skills
  • Ability to lift up to 50 lbs
  • Strong attention to detail and commitment to excellence
  • Ability to work in a fast-paced environment, especially during the holiday season
Apply Now