Small Electronics Tech Support
At ThermoWorks, our employees are a critical part of our industry leadership in food thermometers. Our products are preferred among leading chefs, competition BBQ teams, and such food authorities as the New York Times, Martha Stewart, SeriousEats, Bon Appetit, Good Housekeeping, and many others. Our customer-facing employees (you!) create unforgettable, loyalty-building experiences with our customers.
The Small Electronics Technician provides world-class expertise, consultation, and troubleshooting support to our customers--creating for them, in the process, uncommonly memorable experiences. The successful candidate is dependable, coachable, smart, curious, professional, and enjoys learning new things with a positive attitude.
Schedule:
- 9am - 6pm (Monday - Friday) and every other Saturday 8am- 5pm
- This position requires full-time onsite presence. Remote work or hybrid scheduling is not available for this role.
Essential Responsibilities:
- Effectively educate customers on product use and assist them in fully utilizing available features
- Follow proper troubleshooting steps, ask clarifying questions, discover underlying causes of concerns
- Answer and process customer service calls and emails efficiently and effectively to optimize the customer experience
- Ability to work Saturdays
- Perform other duties as assigned
Qualifications:
Required Skills & Experience:
- Eagerness to learn and ability to retain detailed knowledge
- Excellent customer service and interpersonal skills with the ability to professionally handle and resolve stressful situations
- Proven track record of solving customer problems by phone, chat, and emails
- Excellent communication skills, both written and verbal, including telephone skills, email correspondence, spelling, punctuation, and clarity
- Must have solid electro-mechanical aptitude and the ability to logically troubleshoot and problem solve
- Proficient with Google Suite apps (Gmail, Docs, Calendar, Sheets)
- Passion for cooking and barbequing (BBQ) a plus
Seasonal Fulfillment Associate
We are looking for seasonal Fulfillment Associates who are fast on their feet and who will enjoy shipping world-class thermometers, timers, and other instruments to the food industry and home cooking enthusiasts.
Schedule:
- Monday - Friday, 8am - 12pm. OR 1pm - 5pm
- Plus every other Saturday: 8am - 5pm
**Hours will increase during the holiday season**
A shift differential of $4.75/hour will be paid for all hours worked on Saturdays and after 5pm on the weekdays.
Essential Responsibilities:
- Ship product
- Pick orders
- Assemble boxes
- Stock product
- Occasional gift wrapping
- Perform other duties as assigned
Minimum Qualifications:
- Ability to be on your feet throughout the duration of your shift
- Strong communication skills
- Ability to lift up to 50 lbs
- Strong attention to detail and commitment to excellence
- Ability to work in a fast-paced environment, especially during the holiday season
Customer Care Specialist
The Customer Care Specialist is a vital link between the company and our customers, providing an outstanding customer experience and expert advice on our products’ usability and features.
Schedule:
- Monday - Friday, 9am - 6pm. Every other Saturday 8am - 5pm.
- Monday - Friday, 6am - 3pm. Every other Saturday 8am - 5pm.
- Additional 25% an hour is paid for Saturday shifts
Essential Responsibilities:
- Learn about ThermoWorks and its products (applications and technical know-how) so you can help customers from an experienced point of view
- Master product knowledge to be able to educate customers and suggest and sell products that meet their needs and wants
- Answer inbound calls, emails, chats and texts, take customer orders (answer product questions, guide customers in their purchase decision), approve orders taken online, and route calls to other team members as needed
- Ensure customers are treated respectfully, professionally and that every inquiry receives a complete and helpful response
- Build customer loyalty through every interaction
- Daily interaction with both experts and novices in commercial foods, competition BBQ, home cooking and baking
- Maintain the integrity of our customer database, ensuring information is accurate, complete and not duplicated
- Perform other duties as assigned
Minimum Qualifications:
- 3 years of customer service experience
- The ideal candidate has a demonstrated interest and enthusiasm for cooking, baking, and/or BBQ. She/He will be expected to become technically expert in ThermoWorks products and their use in food preparation.
- Excellent communication skills, both written and verbal
- Excellent computer skills
- Extreme attention to detail
- Excellent time management and organizational skills
- Proven ability to take responsibility and accountability
- Ability to work both independently and with a team and to receive and respond to instructions
Fulfillment Associate/Repairs Technician
ThermoWorks is looking for professional and responsible Fulfillment Associates to join our team. We are looking for Fulfillment Associates who are fast on their feet and who will enjoy shipping world-class thermometers, timers, and other instruments to the food industry and home cooking enthusiasts.
In addition, this person will work with our Tech Support team repairing our instruments. This position is ideal for someone who enjoys tinkering with electronics in their spare time (repairing cell phones, hardware, etc) and who enjoys working in a fast-paced friendly environment where you make a difference in our customers’ lives.
Schedule:
- Monday - Friday, 8 am - 5 pm
Will work every other Saturday 8am - 5pm
Hours worked on Saturdays get an additional $4.80/hr
**Hours will increase during the holiday season**
Essential Responsibilities:
- Ship product
- Pick orders
- Repair small consumer electronics using soldering iron, multimeter power supply and small hand tools
- Assemble boxes
- Stock product
- Occasional gift wrapping
- Perform other duties as assigned
Qualifications:
- Ability to be on your feet throughout the duration of your shift (warehouse)
- Strong communication skills
- Must have solid technical aptitude and the ability to logically troubleshoot and problem solve
- Proficient with GSuite (Gmail, Docs, Calendar, Sheets)
- 1+ years of technical work experience preferred, but not required
- Lift up to 50 lbs
- Strong attention to detail and commitment to excellence
- Ability to work in a fast-paced environment, especially during the holiday season
