Our Customer Care Team
Unlike our competitors that only maintain warehouses in the United States, ThermoWorks houses an entire team of Customer Support specialists right here at our Headquarters in American Fork, Utah.
Our specialists are trained and ready to answer questions about products, product features, and product use. They are also trained in best practices for measuring temperature while you cook. Think of them as your very own ThermoWorks Talk Line—all you have to do is call (1-800-393-6434), email, or chat and we’ll get back to you with a speedy answer.
What’s more, we have a separate team of Technical Sales specialists who are experts on professional installations of temperature-tracking systems for food safety and other applications. Our Technical Support team can take care of any product modifications or repairs. As always, you can get your thermometers and other ThermoWorks instruments calibrated and documented through our ThermoWorks Cal Lab. And our team of chefs and food service professionals provide ongoing education both to our team and to the public through our email newsletters and our ThermoBlog.
Call anytime with any questions during our newly expanded hours—6:00 am to 7:00 pm Mountain Time, Monday through Friday, and 9:00 am to 4:00 pm on Saturday. Or chat or email, whichever you prefer. We’re here for you. And if we don’t know the answer right off, we know who to talk to to get the answer.
It takes an unusual level commitment and investment in Customer Care to get you those kinds of results. There simply aren’t many other companies around that hire and train that many people and put forth that kind of effort to support their customers. You certainly won’t get that kind of customer service from our competitors. ThermoWorks is willing to go the extra mile—or extra ten miles, really—to be the leader in thermometry and professional kitchen tools.
Think of a question you have about measuring temperatures in food or about thermometry and give us a call today to have the ThermoWorks experience.
Some Recent Customer Comments
“Your customer service hits it out of the park every time. I don’t know how else you guys can do better but seriously in terms of getting back to me I’ve never had a company resolve an issue quicker than you guys.”
“The support is close to perfect. Someone answers the phone! No waiting, no phone tree. Everyone I spoke with was knowledgeable and polite. It is like doing business with an excellent, local brick and mortar store, but by phone, and with more expertise.”
“Easy ordering process and immediate response from customer service when I had a question. Never before has any company responded as quickly as they did.”
“I made a mistake on my order I submitted over the weekend. I called the toll-free number today and was surprised to have the call answered by a person (not an automated message asking if I know party’s extension). My question was answered and problem resolved without being transferred to another department. Thank you.”
Please note: Currently, all ThermoWorks teams including Customer Care are observing all recommended safety measures including wearing masks, social distancing, working from home, and more. Learn more about ourCOVID-19 response here.