Returns and Repairs

Need to return a product?
Please view our returns policy first.
Call us: 1-800-393-6434 during business hours: 6am – 6pm M-F, and 8am-5pm Saturday, Mountain Time
Email us: orders@thermoworks.com

Have a product not working properly that might need a repair or service?
Call us for help: 1-800-393-6434 during business hours: 6am – 6pm M-F, and 8am-5pm Saturday, Mountain Time
Request a return authorization: techsupport@thermoworks.com

Want to follow up on the status of your return/repair?
Call us: 1-800-393-6434 during business hours: 6am – 6pm M-F, and 8am-5pm Saturday, Mountain Time
Email us: techsupport@thermoworks.com (include your case number for expediency)

Need to have a product re-calibrated?
Call us: 1-800-393-6434 during business hours: 6am – 6pm M-F, and 8am-5pm Saturday, Mountain Time
Email us: calibration@thermoworks.com

Warranty Information
Most ThermoWorks instruments carry a two-year warranty and guarantee against defects in either components or workmanship. A few have five-year warranties. All other products are covered by a one-year warranty. During this period, products that prove to be defective will, at the discretion of ThermoWorks, be either repaired or replaced, without charge. This warranty does not apply to probes, where a six-month period is offered. The six-month period may also apply to a probe where it is an integral part of an instrument.
More info