Service and Support Center
text us at 1-801-615-2170, or chat with us via the link at the bottom of the page.
You can also email us at email@example.com or firstname.lastname@example.org.
For help with commercial orders, email us at email@example.com.
Our normal business hours are 6am to 7pm M-F, 9am to 4pm Saturdays (Mountain Time).
Our chat and text hours are 8 am to 5 pm, Monday through Friday (Mountain Time).
Help with Product Selection• What Kind of Thermometer Do You Need?
• Thermapen FAQ: Common Questions Answered
• Classic Thermapen vs Thermapen Mk4
• ThermoPop vs Thermapen Mk4
• DOT vs ChefAlarm vs Smoke vs Signals
• BlueDOT vs ThermaQ Blue
• Signals vs ThermaQ WiFi and ThermaQ Blue
• ThermaQ WiFi vs Smoke + Smoke Gateway
• All About ThermaQ WiFi
• 3 Kinds of ThermaQ: Which One is Right for You?
• The Best Candy Thermometers
Help with the Products You Own• How to Test a Digital Thermometer for Accuracy
• BlueDOT, DOT, ChefAlarm, Signals, & Smoke
• ThermaQ WiFi & Smoke Gateway
• ThermoWorks BBQ App
• Other Pocket Digital Thermometers
• Dataloggers & Infrareds
• pH Meters
• Calibration Service
• Product Operating Instructions and Documentation
• ThermoWorks Warranty
Account, Checkout, and Order Help• How to Buy
• Checkout and Shopping Cart Help
• Shipping Information & Delivery Estimates
• Track Your Order
• Account Login, Email Address Changes, & Order History
• Managing Your ThermoWorks Email Subscription
• ThermoWorks Returns Policy
• Sales Tax Information
Expand Your Skills• ThermoWorks Blog
• Learning Center
• Thermometry Basics
• Temperatures & Cooking
Office Hours: 6am – 7pm M-F, 9am – 4pm Saturday, MT
Text and LiveChat: 8am – 5pm M-F, MT
Phones are generally not answered after office hours or on U.S. Holidays, though you may leave a message.
Email messages are typically answered within an hour during our regular office hours unless they arrive on an unusually busy morning, in which case we work hard to answer them as quickly as possible.