Service and Support Center
text us at 1-801-615-2170, or chat with us via the link at the bottom of the page.
You can also email us at firstname.lastname@example.org or email@example.com.
For help with commercial orders, email us at firstname.lastname@example.org.
Our normal business hours are 6am to 7pm M-F, 9am to 4pm Saturdays (Mountain Time).
Our chat and text hours are 8 am to 5 pm, Monday through Friday (Mountain Time).
Help with Product Selection• What Kind of Thermometer Do You Need?
• Thermapen FAQ: Common Questions Answered
• Classic Thermapen vs Thermapen Mk4
• ThermoPop vs Thermapen Mk4
• DOT vs ChefAlarm vs Smoke vs Signals
• BlueDOT vs ThermaQ Blue
• Signals vs ThermaQ WiFi and ThermaQ Blue
• ThermaQ WiFi vs Smoke + Smoke Gateway
• All About ThermaQ WiFi
• 3 Kinds of ThermaQ: Which One is Right for You?
• The Best Candy Thermometers
Help with the Products You Own• How to Test a Digital Thermometer for Accuracy
• BlueDOT, DOT, ChefAlarm, Signals, & Smoke
• ThermaQ WiFi & Smoke Gateway
• ThermoWorks BBQ App
• Other Pocket Digital Thermometers
• Dataloggers & Infrareds
• pH Meters
• Calibration Service
• Product Operating Instructions and Documentation
• ThermoWorks Warranty
Account, Checkout, and Order Help• How to Buy
• Checkout and Shopping Cart Help
• Shipping Information & Delivery Estimates
• Track Your Order
• Account Login, Email Address Changes, & Order History
• Managing Your ThermoWorks Email Subscription
• ThermoWorks Returns Policy
• Sales Tax Information
Expand Your Skills• ThermoWorks Blog
• Learning Center
• Thermometry Basics
• Temperatures & Cooking
Office Hours: 6am – 7pm M-F, 9am – 4pm Saturday, MT
Text and LiveChat: 8am – 5pm M-F, MT
Phones are generally not answered after office hours or on U.S. Holidays, though you may leave a message.
Email messages are typically answered within an hour during our regular office hours.