Service and Support Center
Customer Care and Tech Support are available until 5 p.m. on July 3 and will be closed on July 4.
please call us at 1-800-393-6434 or chat with us via the link at the bottom of the page.
You can also email us at firstname.lastname@example.org or email@example.com.
For help with commercial orders, email us at firstname.lastname@example.org.
Our normal business hours are 6 am to 7 pm M-F, 9 am to 4 pm Saturdays (Mountain Time).
Our chat hours are 8 am to 5 pm, Monday through Friday (Mountain Time).
Help with Product Selection• What Kind of Thermometer Do You Need?
• Thermapen FAQ: Common Questions Answered
• Classic Thermapen vs Thermapen Mk4
• ThermoPop vs Thermapen Mk4
• BlueDOT vs ThermaQ Blue
• DOT vs ChefAlarm vs Smoke vs Signals
• Smoke vs Smoke X2
• Smoke + Smoke Gateway vs ThermaQ WiFi
• Signals vs Smoke X4
• Signals vs ThermaQ WiFi and ThermaQ Blue
• All About ThermaQ WiFi
• 3 Kinds of ThermaQ: Which One is Right for You?
• The Best Candy Thermometers
• Alarm Thermometer Selection Chart
• Infrared Thermometer Selection Chart
Help with the Products You Own• How to Test a Digital Thermometer for Accuracy
• BlueDOT, DOT, ChefAlarm, Signals, Smoke, & Smoke X2/X4
• ThermaQ WiFi & Smoke Gateway
• ThermaQ App
• ThermoWorks BBQ App
• Other Pocket Digital Thermometers
• Dataloggers & Infrareds
• pH Meters
• Calibration Service
• Product Operating Instructions and Documentation
• ThermoWorks Warranty
Account, Checkout, and Order Help• How to Buy
• Checkout and Shopping Cart Help
• Shipping Information & Delivery Estimates
• Track Your Order
• Account Login, Email Address Changes, & Order History
• Managing Your ThermoWorks Email Subscription
• ThermoWorks Returns Policy
• Sales Tax Information
Expand Your Skills• ThermoWorks Blog
• Learning Center
• Thermometry Basics
• Temperatures & Cooking
Office Hours: 6am – 7pm M-F, 9am – 4pm Saturday, MT
LiveChat: 8am – 5pm M-F, MT
Phones are generally not answered after office hours or on U.S. Holidays, though you may leave a message.
Email messages are typically answered within an hour during our regular office hours unless they arrive on an unusually busy morning, in which case we work hard to answer them as quickly as possible.