Service and Support Center
—or chat with us via the link below—during normal business hours:
6am to 7pm M-F, 9am to 4pm Saturdays (Mountain Time).
You can also email us at firstname.lastname@example.org or email@example.com.
For help with commercial orders, email us at firstname.lastname@example.org.
Help with Product Selection• What Kind of Thermometer Do You Need?
• Thermapen FAQ: Common Questions Answered
• Classic Thermapen vs Thermapen Mk4
• ThermoPop vs Thermapen Mk4
• DOT vs ChefAlarm vs Smoke
• ThermaQ WiFi vs Smoke + Smoke Gateway
• All About ThermaQ WiFi
• 3 Kinds of ThermaQ: Which One is Right for You?
Account, Checkout, and Order Help• How to Buy
• Checkout and Shopping Cart Help
• Shipping Information & Delivery Estimates
• Track Your Order
• Account Login, Email Address Changes, & Order History
• Managing Your ThermoWorks Email Subscription
• ThermoWorks Returns Policy
Expand Your Skills• ThermoWorks Blog
• Learning Center
• Thermometry Basics
• Temperatures & Cooking
Office Hours: 6am – 7pm M-F, 9am – 4pm Saturday, MT
LiveChat: 8am – 5pm M-F, MT
Phones are generally not answered after office hours or on U.S. Holidays, though you may leave a message.
Emails are typically answered within an hour during our regular office hours.