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Service and Support Center

For actual human help with any issue (pre- or post-purchase),
please call us at 1-800-393-6434 or chat with us via the link at the bottom of the page.
You can also email us at orders@thermoworks.com or techsupport@thermoworks.com.
For help with commercial orders, email us at sales@thermoworks.com.

Our normal business hours are 6 am to 7 pm M-F, 8 am to 5 pm Saturdays (Mountain Time).
Our chat hours are 8 am to 5 pm, Monday through Friday (Mountain Time).


Self-Help Links


741 E. Utah Valley Drive
American Fork, UT 84003

Toll Free: 800-393-6434
Phone: 801-756-7705
Fax: 801-756-8948

Office Hours: 6am – 7pm M-F, 8am – 5pm Saturday, MT
LiveChat: 8am – 5pm M-F, MT
Phones are generally not answered after office hours or on U.S. Holidays, though you may leave a message.
Email messages are typically answered within an hour during our regular office hours unless they arrive on an unusually busy morning, in which case we work hard to answer them as quickly as possible.