Service and Support Center
text us at 1-801-615-2170, or chat with us via the link at the bottom of the page.
You can also email us at orders@thermoworks.com or techsupport@thermoworks.com.
For help with commercial orders, email us at sales@thermoworks.com.
Our normal business hours are 6am to 7pm M-F, 9am to 4pm Saturdays (Mountain Time).
Our chat and text hours are 8 am to 5 pm, Monday through Friday (Mountain Time).
Self-Help Links
Help with Product Selection
• What Kind of Thermometer Do You Need?• Thermapen FAQ: Common Questions Answered
• Classic Thermapen vs Thermapen Mk4
• ThermoPop vs Thermapen Mk4
• DOT vs ChefAlarm vs Smoke vs Signals
• BlueDOT vs ThermaQ Blue
• Signals vs ThermaQ WiFi and ThermaQ Blue
• ThermaQ WiFi vs Smoke + Smoke Gateway
• All About ThermaQ WiFi
• 3 Kinds of ThermaQ: Which One is Right for You?
• The Best Candy Thermometers
Help with the Products You Own
• How to Test a Digital Thermometer for Accuracy• Thermapens
• BlueDOT, DOT, ChefAlarm, Signals, & Smoke
• Billows
• ThermaQ WiFi & Smoke Gateway
• ThermoWorks BBQ App
• ThermoPop
• Other Pocket Digital Thermometers
• Timers
• Dataloggers & Infrareds
• pH Meters
• Software
• Calibration Service
• Product Operating Instructions and Documentation
• ThermoWorks Warranty
Account, Checkout, and Order Help
• How to Buy• Checkout and Shopping Cart Help
• Shipping Information & Delivery Estimates
• Track Your Order
• Account Login, Email Address Changes, & Order History
• Managing Your ThermoWorks Email Subscription
• ThermoWorks Returns Policy
• Terms & Conditions: ThermoWorks Privacy Policy
• Sales Tax Information
Expand Your Skills
• ThermoWorks Blog• Learning Center
• Thermometry Basics
• Temperatures & Cooking
ThermoWorks
741 E. Utah Valley Drive
American Fork, UT 84003
Toll Free: 800-393-6434
Phone: 801-756-7705
Text: 1-801-615-2170
Fax: 801-756-8948
Office Hours: 6am – 7pm M-F, 9am – 4pm Saturday, MT
Text and LiveChat: 8am – 5pm M-F, MT
Phones are generally not answered after office hours or on U.S. Holidays, though you may leave a message.
Email messages are typically answered within an hour during our regular office hours.